Overview
As DAO Group expanded large-scale, cellular-enabled device deployments across the country, ensuring consistent connectivity was critical to customer operations. With more than 3,500 devices deployed nationwide, including locations in remote and hard-to-serve areas, DAO identified an opportunity to further strengthen network reliability and protect business continuity.
By proactively refining its connectivity strategy, DAO dramatically improved uptime, data transmission, and customer satisfaction.
The Challenge: Connectivity at National Scale
Deploying thousands of cellular-enabled devices across diverse geographies presents inherent challenges, particularly when operating in rural or remote areas.
As deployments scaled, DAO observed that:
- Cellular coverage varied significantly by location, with some sites experiencing inconsistent signal strength.
- Temporary coverage gaps could delay the transmission of critical sales and transaction data.
- Delivery orders and workflows were occasionally disrupted when devices lost connectivity.
- Relying on a single carrier increased exposure to regional coverage limitations and carrier-specific outages.
DAO viewed these limitations as an opportunity to improve the overall customer experience and future-proof its deployments.
The Solution: Multi-Carrier Connectivity with Advantix
To eliminate coverage blind spots and increase network resilience, DAO transitioned its connectivity strategy to Advantix multi-carrier SIM technology, replacing the SIM card in over 3,500 devices.
This approach enabled:
- Dynamic carrier selection, allowing devices to automatically connect to the strongest available network at any given location.
- Maximum uptime between carriers when signal drops.
- Elimination of single-carrier dependency, significantly reducing connectivity dead zones across the deployment footprint.
The result was a more adaptive connectivity model designed to perform reliably, regardless of geography.
Results & Business Impact
The transition to a multi-carrier connectivity strategy delivered immediate benefits, including:
- Improved network reliability and uptime across all locations, including remote regions
- Consistent, timely transmission of sales data and delivery orders, even in previously challenging coverage areas
- Increased operational resilience, minimizing disruptions caused by carrier-specific outages, network congestion and physical obstructions
- More accurate reporting and improved fulfillment efficiency
- Enhanced customer experience, driven by dependable connectivity and uninterrupted service
By strengthening its connectivity, DAO improved day-to-day operations and reinforced trust with customers who rely on uninterrupted performance.
Conclusion
This initiative reflects DAO Group’s commitment to continuous improvement and customer-centric innovation. As deployments grow in scale and complexity, DAO remains focused on proactively identifying opportunities to enhance reliability nationwide.