When a printer, scanner, or mobile device starts acting up, the big question is: “Do we fix it, or do we replace it?” At DAO Group, we help customers make this decision every day.

Here are a few key factors we consider when advising clients.

When Repair Makes Sense
If a device is still relatively new, supported by the manufacturer, and meets your operational needs, repair is often the smartest move. Minor hardware issues can usually be resolved quickly and cost-effectively. Repair also helps extend the life of your investment.

When It’s Time to Replace
Replacement becomes the better option when devices are no longer supported, parts are hard to source, or performance issues are frequent and unpredictable. If a device can’t keep up with volume demands, lacks security updates, or requires repeated repairs, it’s time for a new device.

DAO’s Approach
At DAO, we don’t default to “replace” or “repair.” We look at total cost of ownership, operational risk, and long-term scalability. As an equipment repair provider and solutions partner, our goal is to keep your operation running smoothly with the most practical, cost-effective solution.

If you’re unsure whether a device should be repaired or replaced, we’re here to help. Let’s start the conversation now.